Terms of Service

1. Acceptance of Terms

By purchasing, downloading, or using ASTRA eSIM services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

• ASTRA eSIM provides mobile data connectivity through eSIM technology in over 200 countries and regions.
• Our services allow you to purchase data plans and activate them on compatible devices.
• Service availability, coverage, and network speeds may vary by location and network operator.
• We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. Eligibility

• You must be at least 18 years old to use our services.
• You must have a compatible eSIM-enabled device.
• You are responsible for ensuring that the use of eSIM services is permitted in your country and complies with local laws.

4. Account and Registration

• You may be required to provide accurate and complete information when purchasing our services.
• You are responsible for maintaining the confidentiality of your account information.
• You agree to notify us immediately of any unauthorized use of your account.
• We reserve the right to refuse service or terminate accounts at our discretion.

5. Payment and Pricing

• All prices are displayed in the currency shown at checkout.
• Payment is required in full before service activation.
• We accept major credit cards and other payment methods as displayed.
• Prices are subject to change without notice, but changes will not affect already purchased plans.
• All sales are final, and orders are not refundable once payment has been completed.

6. eSIM Activation and Usage

• eSIM activation is subject to device compatibility and network availability.
• Data plan validity periods begin upon first connection to a network in the destination country.
• Unused data does not roll over after plan expiration.
• Fair usage policies may apply to unlimited data plans.
• You may not resell or transfer eSIM services to third parties.

7. Prohibited Activities

You agree not to: (a) use our services for any illegal purpose; (b) attempt to gain unauthorized access to our systems; (c) interfere with or disrupt our services; (d) use automated systems to access our services without permission; (e) violate any applicable laws or regulations.

8. Intellectual Property

All content, trademarks, logos, and intellectual property related to ASTRA eSIM are owned by us or our licensors. You may not use, copy, or distribute any of our intellectual property without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, ASTRA eSIM shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the service.

10. Service Availability

We strive to provide uninterrupted service but cannot guarantee 100% uptime. Network coverage and speeds depend on local network operators and may be affected by factors beyond our control.

11. Refund Policy

Once an order has been placed and payment has been completed, it is not eligible for a refund. Please review your destination, device compatibility, and order details carefully before checkout.

12. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. We collect and process personal data as described in our Privacy Policy.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes via email or through our website. Continued use of our services after changes constitutes acceptance of the new terms.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.