At ASTRA eSIM, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
- Personal Information: When you purchase an eSIM, we collect your email address and payment information.
- Device Information: We may collect information about your device, including device type, operating system, and unique device identifiers.
- Usage Data: We collect information about how you use our services, including data usage patterns and connection logs.
- Location Information: With your consent, we may collect location data to provide relevant services and recommendations.
2. How We Use Your Information
- To provide and maintain our eSIM services
- To process your transactions and send you eSIM QR codes
- To send you service-related notifications and customer support
- To improve our services and develop new features
- To detect and prevent fraud or security issues
- To comply with legal obligations
3. Information Sharing and Disclosure
- Service Providers: We share information with third-party service providers who help us operate our business, such as payment processors and network operators.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
- We do not sell your personal information to third parties.
4. Data Security
- We implement enterprise-grade security measures to protect your information.
- All payment transactions are encrypted using SSL/TLS technology.
- We regularly review and update our security practices.
- However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
- Access: You can request access to your personal information.
- Correction: You can request correction of inaccurate information.
- Deletion: You can request deletion of your personal information, subject to legal requirements.
- Opt-out: You can opt out of marketing communications at any time.
- Data Portability: You can request a copy of your data in a portable format.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 7 years for accounting and legal purposes.
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.
9. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website and app. You can control cookies through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
Google Sign-In and OAuth Data
If you choose to sign in with Google, ASTRA eSIM uses Google OAuth to help you access your account more quickly and securely.
- Requested scopes: openid, email, and profile.
- We use this data to authenticate you, create or match your ASTRA eSIM account, and display your account identity inside the service.
- We do not request access to Gmail, Google Drive, Google Calendar, or Google Contacts.
- We do not post to your Google account and we do not sell your Google personal data.